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Hostpack agrees to provide and customer agrees to purchase the service requested by customer from the website, in email or in writing. Customer may add services via any of the methods and agrees to pay in advance for them whether they be one time charges or recurring monthly fees.
Hostpack will invoice Customer for Fees and Expenses monthly, quarterly, semi-annually or annually. Payment shall be due immediately upon the invoice date for recurring services. Invoices which remain unpaid two days after they are due, shall be suspended and after 15 days, terminated & any data stored on the service, completely wiped. Unless otherwise agreed in writing by the Parties, the failure of Hostpack to include earned and incurred Fees or Expenses on a given invoice shall not relieve Customer of its obligation to pay such Fees or Expenses. Chargebacks and dispute we lead to suspension of the whole account, including all services that are active under the account. We may choose to cancel the account completely without any refunds, at our sole discretion in these cases.
Our virtual private servers (VPS) carry a 7-day money back guarantee with a valid reason requirement. Valid reason include issues which are caused directly due to the fault of Hostpack. Issues outside our control or network do not qualify for a refund.
You may be charged for the resource you have used including but not limited to bandwidth, RAM and storage space. Upgrades, one-time fees setup fees and licensing fees whatsoever are non-refundable. All other services except VPS are non-refundable.
A refund must be requested by opening a ticket with our billing department and providing an overview of the issue you had with the service, along with the appropriate evidence/logs providing it to be an issue caused due to the fault of Hostpack. A cancellation request is equivalent to deleting your server and does not warrant a refund request.
A list of prohibited content can be found below, which includes but not limited to the following:
If you are terminated due to a violation of our terms of service you agree that you will not receive any partial refunds and that this shall considered a reasonable estimate of the liquidated damage and not a penalty.